Refund and Returns Policy for carsforlifestyle.com
Effective Date: [22/4/2022]
Last Updated: [22/4/2022]
Thank you for shopping at carsforlifestyle.com (the “Website”). We want to ensure your satisfaction with every purchase. Please read this Refund and Returns Policy carefully to understand our guidelines for refunds and returns.
2.1 Products Eligible for Returns: Most products purchased on our Website are eligible for returns. Please check the product description and individual product pages for any specific return eligibility requirements.
2.2 Time Frame: To be eligible for a return, you must initiate the return process within 2-4 days from the date of delivery.
2.3 Condition: Products must be returned in their original condition, unopened, and with all original tags and packaging intact.
3. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Gift cards or e-gift cards.
- Downloadable digital products.
- Customized or personalized items.
- Perishable goods.
- Items that have been used, damaged, or altered after delivery.
4. Returns Process
4.1 Initiating a Return: To initiate a return, please contact info@carsforlifestyle
4.2 Return Authorization: After initiating a return, you will receive instructions on how to return the product, including the return address and any additional information required.
4.3 Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect item shipped).
5.1 Refund Method: Refunds will be processed using the original payment method used for the purchase.
5.2 Refund Timeframe: Please allow 30 business days for us to process your return and issue a refund once we have received the returned product.
We do not offer direct product exchanges. If you wish to exchange a product, please follow the return process as outlined in Section 4 and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 2-4 days of receiving the product. We will provide instructions on how to return the damaged or defective item, and we will either issue a refund or send a replacement, depending on product availability and your preference.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Address: No. 65, Minh Khai Street, Minh Khai Ward, Hai Ba Trung District, Hanoi City, Vietnam
We’re always happy to help!